We are Canada Goose Supplier
Q: Is it safe to buy from your website?
A: Yes, we have a 128 bit Secured Socket Layer (SSL) technology to ensure the security of your online purchase. You just be 100% assured to purchase from us.
Q: How to make an order from your website?
A: Here are some step-by-step instructions to help you make an order from our website:
(1) Choose your favorite merchandise, fill the quantity which you want.
(2) ADD the goods into "shopping cart", filling in your info (add, zip code, email, tel, etc.) more precise so that we can timely delivery.
(3) If you want to receive merchandise faster, you can pay more 15$ to select "DHL".
(4) Choose your payment way, you can select both "Visa" and "JCB Card" and "American Express", meanwhile fill in your Credit Card information.
(5) Click "check out" to finish all the process.
If you have something to learn more, please contact our live support!
Q: What is your privacy policy?
A: We take privacy very seriously at our company and have the following privacy policy in place: We only collect information that we require to process your order, such as your mailing address and credit card details. All information is kept completely confidential and private and will never be rented, sold or shared.
Q: What are your payment methods?
A: We make paying easy by credit card. You can select "Visa Card" and "JCB Card" and "American Express" or TT(Bank Transfer) or WU(Western Union)
Q: Do you ship internationally?
A: Yes, we ship internationally. And we supply secure and quick delivery. We now have a selection of modes of transportation.
Q: How will you ship my product?
A: We ship all our products through courier services to your door.
Q: How long do i can receive my product?
A: Our consumer service and delivery division should confirm all of your particulars. Your purchase will probably be delivered inside 72 hours from the time you location your purchase. It normally requires a common of 3-6 nights the moment your purchase has been delivered until the time you obtain it. (Company days-excludes weekends and holidays.)
Q: How to track an order?
A: All orders are to be confirmed by email in 24 hours and reply in 48 hours. When you check out you will get an order number, take this order number contact our customer service, our Customer Service can help you track your order.
Q: How do I find the size fitting me?
A: You can find Size Chart below the Size Selecting field.
Q: How do i use the product I ordered?
A: Firstly please check the English manual that comes with the product, or you can check for online manuals or Blogs for advice. If you still can't figure out the problem, please submit a ticket to our customer service representative at our website. They will offer you professional tech support and help you solve the problem.
Q: Are your products of good quality?
A: The quality of our items is the best. We always get the best products of different brands. Our merchandise is made of 100% genuine. They are absolutely worthy.
Q: Can an order be made without using the website?
A: NO, You have to order through our website.
Q: What is the shipping fee for my order?
A: We provide free shipping. Normally we provide DHL service for you, it will charge your $ 15 for shipping faster, and also you can choose other shipping ways.
Q: What happens after I place the order?
A: After placing the order you will receive an immediate order confirmation along with an all order's information.
Q: How can I cancel an order?
A: If you do not want the order which you make, you must contact with us within 3 hours so that we can do for you.
Q: Are there any additional charges, duties or taxes?
A: International orders aren’t subject to any tax, but may incur import duty .For information, please contact your local customs office .Duty is not paid by us and is the responsibility of each individual customer.
Q: What if I do not receive my package?
A: It is the customer’s responsibility to receive the package once shipped. If a mail carrier attempts to deliver your order and the customer is not available to receive the order. The mail carrier will either hold the package at their facility or return it to our store. If the customer does not pick up the package from the mail carrier's office in time and the package is destroyed or lost, there will be no refund issued. If the package is returned to us and the customer would like the package shipped again, the customer must pay for shipping costs.
Q: What is your return policy?
A: Items must be returned within 7days of receipt. Send the item back to us with the outside of the package
Q: About your refund
A: we do honor requests for the refund on the following reasons:
1. Non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us;
2. Irreparable defects or grave difficulties with the product using: although all the products are thoroughly checked before release, unexpected errors may occur. This reason should be submitted to our Support Team's approval;
3. Products not as described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. To prevent this situation every customer is suggested to check products before use.
Q: What is your refund request?
A: Requests for a refund are accepted within the period of 3 hours after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our Terms and Conditions. Please make sure that you have carefully read our refund policy.
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